I installed ChemDraw Ultra 6.0, but when I launc...
To see other biotech frequently asked questions,
please visit http://biotech.fyicenter.com/faq/
I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.
You should never be prompted for codes when launching an application. You should only be prompted for the codes during the installation. The codes are only meant to work at installation of the ChemDraw Ultra suite. The Chem3D and ChemFinder applications that come with ChemDraw Ultra are version 5.0, where the ChemDraw application is 6.0. The codes are 6.0 codes, so they will only work with ChemDraw at start up. Try uninstalling the software using the Add/Remove Programs control panel, make sure you are logged on as an Administrator to the machine, then reinstall the software and retest the applications while logged on as Administrator. I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.
First, you should only be prompted for codes during the installation of the software, not when launching. If you are being prompted for codes when launching, then there was a problem with the installation. Try uninstalling and reinstalling our software. Make sure you install and launch with sufficient access privileges. If the reg code does not fit or you get an error that they do not match during the installation, then most likely you are using codes not appopriate for the installer. Check to make sure that the cd-rom label matches the the description and version for the codes you have. The sticker the codes came on should indicate the product and version.
Other Frequently Asked Questions