BioDraw FAQ (Frequently Asked Questions)

Are you a biotech professional? Need to update your biotech knowledge or need to prepare for a job interview? Check out this collection of BioDraw FAQ (Frequently Asked Questions)...

What is Activation and why do I need to do it?
How do I activate my software?
During the installation, I get an error that the serial number or registration code is invalid.
I purchased a chemistry book that came with your software, but I lost the installation codes.
I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.
When I launch the software, I always get prompted for codes. It never remembers them.
I purchased software from CambridgeSoft, and I need codes.
I lost my serial number and/or registration code for a product that came on cd-rom/DVD
My BioDraw (Pathworks) cd-rom is not recognized by my cd-rom drive.
How do I activate BioDraw (PathWorks)?
What is PathWorks?
How many activations do I get?
When I launch the software, I get an error that the license has expired.
When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"
After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.