Biotech > FAQ > ChemDraw FAQ (Frequently Asked Questions)

I am being prompted for codes, but the registrat...

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I am being prompted for codes, but the registration code I have does not fit in the space provided or I get a message stating that the codes are not correct.

First, you should only be prompted for codes during the installation of the software, not when launching. If you are being prompted for codes when launching, then there was a problem with the installation. Try uninstalling and reinstalling our software. Make sure you install and launch with sufficient access privileges.

If the reg code does not fit or you get an error that they do not match during the installation, then most likely you are using codes not appopriate for the installer. Check to make sure that the cd-rom label matches the the description and version for the codes you have. The sticker the codes came on should indicate the product and version.

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