During the installation, I receive the following...

To see other biotech frequently asked questions, please visit http://biotech.fyicenter.com/faq/

(Continued from previous question...)

During the installation, I receive the following error message. What can I do to fix this problem?

"Error 2738: Could not access VBScript run time for custom action”

For Windows Vista: It’s a Windows Installer error (as it could not access VBScript run time for custom action). Vista for some reason doesn’t register VBScript, please try the following.

1. Select Command Prompt from the Start menu (Start > All Programs > Accessories)

2. Right click on the Command Prompt and select Run as administrator from the context menu

3. Type the following in the command prompt present in the “Administrator:Command Prompt’ window one by one.
cd %windir%\system32
regsvr32 vbscript.dll

4. You will get a “RegSvr32” dialog box with the message “DllRegisterServer in vbscript.dll succeeded”

5. Now retest the problem.

For Windows XP and Windows 2000: Please download and install the Windows Script 5.6 for Windows XP and 2000 from the following link and then retest the problem. http://www.microsoft.com/downloads/details.aspx?FamilyID=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en&Hash=CC5YJ3C

Note: This download installs Microsoft Windows Script containing Visual Basic Script Edition (VBScript.) Version 5.6, JScript Version 5.6, Windows Script Components, Windows Script Host 5.6, and Windows Script Runtime Version 5.6.

(Continued on next question...)

Other Frequently Asked Questions

• Atom labels do not show up when I transfer a Word or PowerPoint doc created on a PC containing embedded ChemDraw structures to Word or PowerPoint X on a Mac.
• When I launch the software, I always get prompted for codes. It never remembers them.
• I downloaded the installer, but when I try to run the installer, I get a message indicating that the Windows installer may not be valid.
• What is Activation and why do I need to do it?
• Is there any way to silence the loud beeps that occur when one incorrectly clicks in the ChemDraw 11.0 application?
• I purchased software from CambridgeSoft, and I need codes.
• I installed ChemDraw Ultra 6.0, but when I launch, ChemDraw, Chem3D and ChemFinder, it asks me for the codes. The codes only work with ChemDraw and not with Chem3D and ChemFinder.
• How do I activate BioDraw (PathWorks)?
• During the installation, I receive the following error message. What can I do to fix this problem?
• I lost my serial number and/or registration code for a product that came on cd-rom/DVD
• More...