When I launch the software, I get an error that ...

To see other biotech frequently asked questions, please visit http://biotech.fyicenter.com/faq/

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When I launch the software, I get an error that the license has expired.

You may have installed our trial software at some point, which is set to expire after 2 weeks. Go to the Add/Remove Programs Control Panel. Look for any CambridgeSoft software and uninstall it. After all CambridgeSoft software has been removed, try reinstalling and launching the software you are trying to use.

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Other Frequently Asked Questions

• When I launch the software, I always get prompted for codes. It never remembers them.
• I purchased software from CambridgeSoft, and I need codes.
• How many activations do I get?
• When I launch the software, I get an error that the license has expired.
• What is Activation and why do I need to do it?
• During the installation, I get an error that the serial number or registration code is invalid.
• After typing the serial number for my ChemDraw product in the serial number field, the Activation screen indicates "incomplete serial number", and consequently, the Activate buttons are grayed out.
• When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"
• My BioDraw (Pathworks) cd-rom is not recognized by my cd-rom drive.
• I lost my serial number and/or registration code for a product that came on cd-rom/DVD
• More...