To see other biotech frequently asked questions,
please visit http://biotech.fyicenter.com/faq/
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When I try to activate the software, I get the following error message: "We're sorry, but we were unable to activate this product because: Unknown response:"
This error indicates that for whatever reason (a firewall, no Internet connection, connection down, etc.), your computer was not able to communicate with our activation server. In that case you must use the Activate via Phone/Fax/Email button on the activation screen to get an activation code that you can manually enter to activate the software.
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